Frequently Asked Questions
How can do I log into my customer account?
How to change my password?
How to update my personal information?
How do I unsubscribe from the newsletter?
How to register for the warranty?
Do I require a customer account to place an order?
How to place an order?
Where to find my orders ?
How do I know if my order has been confirmed?
How do I track the delivery of my orders?
The item I want is no longer in stock. When will it be available?
Can I change/cancel my order once it has been placed?
What are the delivery times and charges?
To which countries can I receive delivery?
Which carrier will deliver my order?
Can I use a delivery address that is different to my billing address?
How do I know that my order is being delivered?
How do I know that my parcel has arrived ? (SMS, email, phone call...)
What happens if I cannot collect my package?
What to do if my order is defective or incomplete ?
What payments methods are available ?
When will I be debited ?
How to use my promotional code?
What happens if my payment is not accepted?
Is the payment secure ?
How can I get an invoice ?
How do I return a product or my order ?
How can I track my return?
Which carrier will handle my return?
What are the return costs?
How do I know if Aquasphere After-sales Service has received my item correctly?
Can I return an order when I have ordered from a retailer or Amazon?
Can I return a faulty product ordered from a retailer or Amazon?
Can I return a defective product ordered on the website?
What are the conditions of return?
When will be my refund be made?
How does a refund with PayPal work?
Can the refound be made to a different payement method than the one used to place the order?
How does my refund work if I used a promotional code when paying for my order?
Where to find the size guide?
Are mirrored goggles more fragile than other types of goggles?
Do mirrored goggles fog less than other types of goggles?
How do you clean mirrored goggles?
Why are my goggles fogging up?
Eagle Lens Guide